Terms of service
GENERAL CONDITIONS OF ONLINE SALES
These Online Conditions apply exclusively to remote sales via the web of products fully illustrated and described on the website www.me-fui.com (hereinafter
“Product(s)”).
In the event of changes to the Online Conditions, they will apply to the purchase made
Online Conditions published on the site at the time of sending the order proposal (hereinafter "Order Proposal") by the purchaser of the Products (hereinafter "Customer"). It will be possible to check any previous versions of the Online Conditions in the appropriate section of the Site, which will be saveable and printable.
The Customer is required, before submitting the Order Proposal, to read and accept these Online Conditions. The submission of the Order Proposal implies full knowledge and express acceptance of both these Online Conditions and what is indicated in the Order Proposal.
For any legal information, consult the sections: Privacy Policy e Cookie Policy
1. Subjects
1.1 The seller of the Products (hereinafter "Seller") is GIORGIO SRL with registered and administrative headquarters in Italy, in Via Barletta n. 198/c- 76123 – Andria (BT), registered in the Bari Company Register, VAT number 06051080726.
1.2 These Online Conditions govern the purchase of products on www.me-fui.com (hereinafter the "Site”) and do not, however, regulate the sale of products or services by parties other than the Seller who are present on the Site via links, banners or other hyperlinks. The Seller is not responsible for the provision of goods and services by third parties.
1.3 The Customer will be identified through the data entered into the Order Proposal. It is forbidden to provide false and/or invented data: the Seller is exonerated from any responsibility in this regard.
1.4 The Product offers on the Site are aimed at adult customers. By placing an order through the Site, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
2. Method of finalizing the contract
2.1 The information referred to in these Online Conditions and the details contained in the Site do not constitute an offer to the public, but a simple invitation to formulate an Order Proposal. After sending the Order Proposal, the Customer will receive confirmation of receipt via email (hereinafter "Confirmation of receipt of Order Proposal”). This email will not imply acceptance of the Order Proposal, which will be considered accepted only when the Customer receives a subsequent email confirming that the Order Proposal has been accepted and that the Products are being shipped (hereinafter "Order and Shipping Confirmation”).
Consequently, no contract will exist between the Customer and the Seller until the
Order Proposal will not be explicitly accepted by the Seller by sending the Order and Shipping Confirmation.
The online purchase contract (hereinafter the "Contract”) will therefore be considered concluded only when the Customer receives the Order and Shipping Confirmation (“Contract Conclusion Date”): from this moment onwards the Order Proposal will be referred to simply as the “Order”.
2.2 Before submitting the Order Proposal, the Customer will be asked to confirm that he has read and accepted the Online Conditions, including the clauses that determine unfavorable conditions for the Customer (for example limitations of liability, right to withdraw from the contract, exceptions to the jurisdiction of the judicial authority, etc.).
2.3 The Customer will receive via email, upon conclusion of the contract, the Order and Shipping Confirmation containing a reference to these Online Conditions, already read and accepted by the Customer with the sending of the Order Proposal and a summary of the Order.
2.4 The Seller reserves the right, before sending the Order and Shipping Confirmation, to request further information relating to the Order Proposal via email or telephone.
2.5 The Seller may not process Order Proposals that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of the Products. In these cases, no later than 30 (thirty) working days from the day on which the Customer sent the Order Proposal, we will inform the Customer via email or by telephone that the contract is not concluded and that the Order Proposal will not be followed up, specifying the reasons. In this case, any amount already committed to the chosen payment method will be decommitted.
2.6 The Seller undertakes to deliver the Products ordered as soon as possible (taking into account the shipping method selected by the Customer) and in any case no later than 30 (thirty) days from the Contract Conclusion Date.
2.7 The Seller reserves the right to refuse Order Proposals from a Customer with whom a dispute and/or dispute relating to a previous Order is underway or has previously occurred. This also applies to all cases in which the Seller deems the Customer unsuitable, including, but not limited to, the case of previous violations of the Conditions
Online or for any other reason, especially if the Customer has been involved in fraudulent activities of any kind.
2.8 Although the Seller constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the Products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of Products shown on the Site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.
3. Sales prices
3.1 The prices of the Products (hereinafter "Price(s).") and shipping costs (hereinafter "Shipping costs”) are those indicated on the Site and at the time of transmission of the Order Proposal.
Prices and shipping costs are to be considered inclusive of taxes, duties and any costs related to customs duties (unless otherwise specified in the Order Proposal). In the case of exercising the right of withdrawal for the total of the goods ordered, the shipping costs that have already been paid by the Customer are included in the refund; in case of exercising the right of withdrawal with partial return, the shipping costs are to be paid by the customer.
3.2 Despite every effort, it cannot be ruled out that for some of the Products on the Site a price different from the actual one is indicated by mistake. It will be the Seller's responsibility to verify the correctness of the Prices before sending the Order and Shipping Confirmation. If, due to technical problems, material errors or other inconveniences, the Price indicated on the Site is lower than the correct selling price of the Product, the Customer will be contacted to verify whether he still wishes to purchase the Product at the correct price. If you do not wish to proceed with the purchase, the Order Proposal will be cancelled. If the price indicated on the Site is higher than the correct selling price of the Product, the Order will be processed by charging only the lower price.
4. Payment methods
4.1 Payment can be made using one of the methods listed in the "Payments” present on the Site.
4.2 Major credit and prepaid cards are accepted. Payment by credit card will take place without any additional charge. The Customer making the payment confirms that he or she is the owner of the credit card used. In the absence of these conditions it will not be possible to proceed with the Order Proposal.
When sending the Order Proposal, only the amount will be committed: the actual charge will only take place at the time of the Order and Shipping Confirmation.
In the event that it is not possible to debit the amount, the Order Proposal will be automatically cancelled.
It should be noted that the Seller is not able to fully know the information relating to the Customer's credit card, which is managed directly by the third party who administers the payment. For this reason, the Seller will not be aware of such data, nor will it keep them and will have access only to the partial information that the Customer decides to save (for example type of card, card expiry date, holder), insufficient to identify the card but useful to the Customer in the event of subsequent purchases.
Under no circumstances can the Seller be held responsible for the fraudulent use of credit and prepaid cards by third parties.
5. Shipping and delivery
5.1 Each shipment contains:
-the Products ordered and any free gifts;
- any accompanying documentation required in the country of shipment;
- any information and marketing material.
5.2 The commercial document/purchase invoice relating to the Order will be made available in the area of the Site reserved for the Customer or, in the case of an unregistered Customer, in the page containing the details of the Order, in both cases following notification via email.
5.3 The Products will be delivered by the courier identified by the Seller. It will be possible at any time to consult the section "Shipping” present on the Site for additional information on costs, times and shipping methods.
The delivery of the Products can take place in the following ways:
- delivery to the address indicated by the Customer;
- delivery to a chain store and collection by the Customer;
- delivery to an agreed collection point and collection by the Customer.
5.4 Upon arrival of the Products at the chain store chosen for collection, the Customer will receive an email containing the collection instructions and from that moment he will have 10 (ten) days to collect the Products (personally or through a delegate).
At the time of collection you will need:
- show the Order and Shipping Confirmation email;
Upon arrival of the Products at the agreed collection point, the Customer will be notified and will be able to collect the Products according to the methods used by the operator who manages the service.
Failure to collect the Products within the deadline indicated above and failure to receive the
Products sent to the address chosen by the Customer will result in the cancellation of the Order and the refund of the entire sum paid, which will be made using the same payment method used for the purchase.
Upon receipt of the Products, it will be the Customer's responsibility to check the integrity and presence of damage to the packaging that is immediately evident (for example: wet box, damaged box, etc.). In case of anomalies, the Customer will be required to detect them immediately, having them noted by the courier or sales staff (in case of collection in store) and refusing the delivery. Otherwise, the Customer will lose the possibility of asserting their rights in this regard.
6. Right of withdrawal
6.1 The Customer will have the right to withdraw from the contract concluded on the Site, without any penalty and without specifying the reason, returning all or part of the purchased Products to the Seller.
The Customer must communicate to the Seller, in the manner referred to in paragraph 6.2, the intention to exercise the right of withdrawal within 14 days, starting from the day on which the Customer or his representative (other than the courier) acquired possession of the Products.
If multiple Products have been purchased with the same Order, the desire to withdraw may be communicated at different times, always within 14 days.
After communicating the desire to withdraw, the Customer will have a further 14 days to return the Products according to the methods indicated below.
6.2 To exercise the right of withdrawal, the Customer has the possibility of returning the Products to the Seller by delivering the appropriately packaged product, accompanied by the return label (valid 14 days from issue) to a Brt point. It is recommended to use the label no later than 14 days after issuing and receiving it. The cost of reissuing the label is 6 euros, paid by the customer deducted from the refund amount.
Before entrusting the Products to be returned to the Brt point, the Customer must follow the procedure indicated on the site in the "Returned”.
6.3 In case of exercising the right of withdrawal (free of charge for amounts exceeding 100 euros) the Seller will reimburse the Customer for all payments made for the purchase of the Returned Products. It is specified that in the event of exercising the right of withdrawal, the Customer will be required to bear the costs for returning the Returned Products to the Seller (including any customs charges, if any).
After having exercised the right of withdrawal by making the return request in the prescribed manner, the Customer will receive an email confirming the insertion of the return (hereinafter "Return Insertion Confirmation"). After verification by the Seller of compliance with all the methods required by paragraph 6 for exercising the right of withdrawal, the Customer will receive an email approving the return made (hereinafter "Return Approval").
The Seller will refund the Customer the sums paid for the purchase of the Returned Products no later than 14 days from the day of receipt of the return.
The Seller will use the same payment method used for the purchase of the Products for the credit .
If the right of withdrawal is exercised without complying with the procedures referred to in paragraph 6, the Customer will not be entitled to any refund.
7. Legal guarantee for non-compliant products
7.1 The Seller is responsible for any defect in the Products and for their manufacturing non-conformity with the Order placed, existing at the time of delivery of the goods.
7.2 The duration of the guarantee is 2 (two) years from the moment of delivery of the goods. This guarantee is valid under the following conditions, unless this is in conflict with prevailing mandatory rules of the country of habitual residence of the Customer:
a) the defect appears within 2 (two) years from the date of delivery of the Products;
b) the Customer presents the commercial document/purchase invoice.
7.4 In the event that the lack of conformity of the purchased Products has been ascertained by the Seller, the Customer will have the right to obtain without additional costs:
- the replacement of non-compliant Products with others of equivalent value (option possible only at one of the chain's stores) or, alternatively,
- the refund of the amount paid for the purchase of the Products. The return will take place, at the Customer's choice, through the same means used by the Customer for the initial purchase.
7.5 All costs of returning products recognized as defective will be borne by the Seller. It is reiterated that the legal guarantee of conformity is not provided for in the case of use of the products.
8. Contacts
For any request for information, contact the company by filling out the form present in the section “Contacts”.
9. Privacy
We invite you to access the Privacy Policy published on the Site to obtain all information on how we process your personal data.
10. Applicable law, resolution of disputes and competent court
10.1 These Online Conditions are governed by Italian law and will be interpreted according to it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the Online Conditions are subject exclusively to Italian law (without prejudice to any different mandatory rules prevailing in the country of habitual residence of the Customer) and any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority, as better specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the Customer based on the applicable law or, at the Customer's choice in the event of action taken by the same, by the Court of Bari. If the
Customer instead acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Bari.
10.2 Online platform for alternative dispute resolution (ODR). Given that the Seller is always available to seek an amicable solution to disputes that arise, through the contacts indicated in the previous points, we inform you that, according to article 14 of EU Regulation no. 524/2013 and the resolution on ODR referred to in Statutory Instrument no. 500/2015 in force since 15 February 2016, was established by the
European Commission an online platform for the resolution of ODR disputes ("online dispute resolution") arising from the purchase of goods online accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Through the ODR platform, it is possible to consult the list of ODR bodies, find the link for each of them and start an online dispute resolution procedure. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
10.3 In any case, the Customer's right to contact the ordinary judge competent for the dispute arising from these General Conditions of Sale is without prejudice to the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II - bis Consumer Code (i.e. Legislative Decree n.206/2005).
11. Modification and updating
These Conditions may be modified at any time. The Customer will be asked to accept exclusively the Online Conditions in force at the time of purchase. The new versions of the Online Conditions will be effective from the date of their publication on the Site and in relation to Orders submitted after that date. It will be possible to check any previous versions of the Online Conditions in the appropriate section of the Site.
Update date: 10 October 2025